Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. means an unforeseen circumstance completely outside. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. The call centre shut the phone to the customer's face.. Where you cannot provide evidence that the person affected is within the. Make a report to ACCC. IfYoudid not make reasonable alternative arrangements to Attend theBooking. We use dedicated people and clever technology to safeguard our platform. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Presented by:
No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App
Our integration means you can list tickets for resale directly from your Ticketek account. means an unforeseen circumstance completely outside. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Any vehicleYouplan to use during theBooking. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Can I use a Ticketek gift card or voucher? IMPORTANT Any translation of this document from English is for assistance and information only. I'd be interested whether this is something the ACCC would be interested in. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Companies can ask for reviews via automatic invitations. Further details in the disclaimer. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. A copy of the travel warning from the Government Agency. Their customer service to follow up and right the problems is poor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Don't EVER buy for a friend, NIGHTMARE. Sell tickets directly from your Ticketek Account. , please contact the Customer Service team directly for further advice about your Refund. Zero stars, uselessly run, waste of a time company. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Cool, just upload a goddamn police report. Please also read the General Conditions of Refund. Conditions that are unpredictable and the event is more than two months in the future. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Verification can help ensure real people write reviews about real companies. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. They will do anything to hide from you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. They agreed I shoudl get a refund, then asked for my account details for the refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. The only reason people buy tickets from Ticketek is they have no other choice. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. i spent 2 hours online and still didn't manage to secure tickets. Simply do not try to contact them in any way shape or form.Worst customer service. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Seven tries before I finally got my second choice of seats. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Please comply with any stated ticket limit for this event. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Are Refundable tickets offered on Gift Voucher sales? What happens to my money when I buy a ticket? Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. I've purchased a ticket and my event is tonight! Might be worth looking into? Ticketek takes the issue of scalping seriously. Not that they are necessarily wrong, but people often don't comment when things go routinely right. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I was certainly given the runaround by others who I had dealt with. Absolutely appealing customer service!!!!! Budjerah: 6:00 6:30pm
I have now been trying for a refund for 6 months. Any temporary relocation for work must be for a period of at least 3 months. All Theatres and productions and sporting events should seek alternative partners. You'd think that but I had the same shitty experience with them on this front. It's about $1500 and I have no idea what to do next. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). There is no phone number, only an email which does not get answered. A copy of the notice of failure or disruption of the public transport. This meant that I had to sit & concert was standing room only. Can never get a refund on tickets and/or speak to someone within Ticketek. They do but its retarded. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. New comments cannot be posted and votes cannot be cast. I want an refund, yet there is no way I can get it. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. is cancelled, postponed or cannot be fulfilled by the. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Sell tickets directly from your Ticketek Account. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. More Info. Cannot add tickets to wallet. Any temporary relocation for work must be for a period of at least 3 months. Clunky unhelpful booking site for Mary Poppins Melbourne. She made time to help & sort out the transfer of tickets to this area. Was given tickets for Ed Sheeran concert as a gift. Send them an inquiry many times and they are not answering! I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Immediate household persons living together at the same permanent address. Hopeless website. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. No contact, no reply, nothing.You have stolen money from thousands of people who need it. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Where You are the business owner or registered Director, or a member of Your family is. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I reported the scam to my credit card provider! Its a disgrace. Appalling service. Ticketek wastes YOUR TIME like it doesn't matter. There is no customer service centre you can call, just an automated voice call telling you to email. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. In event of a Refund Application the English language version shall be the basis of settlement. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Confirmation that the document cannot be replaced in time for the Booking. Sell tickets directly from your Ticketek Account. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Check to see if they have an online lodge system. Ticketek Marketplace (marketplace.ticketek.com.au). Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount A copy of a notice from the examination body, school, college, or university confirming the change of date. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Where You have not been physically examined by a Doctor prior to the date of the Booking. I can not believe in this day and age HOW BAD this company is. They haven't responded to my emails! Just fake a doctors note, cant imagine they review them too carefully. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Why is this company even allowed to operate?????? means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication What is the Ticketek Marketplace Terms and Conditions for? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Basically, because they're the only game in town, and they can do whatever they fucking like. is cancelled or postponed by the provider. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. How did this happen? I tried calling, emailing before the show, had I had a response we would have made the show. are the business owner or registered Director, or a member of. means the unforeseen change of the date of an examination that. They rapidly charged my credit card, then didn't provide the tickets. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Can I purchase multiple orders in one transaction? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. We/Us/Our We are the Booking agent with whom You made the Booking. Any translation of this document from English is for assistance and information only. I got tickets to a concert from ticketek that got cancelled of covid.