Hey Unregistered User, Please consider signing up and joining our community as either a Free or Subscribing member which helps pay our bills ! Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. . Vehicle size and weight restrictions apply. 227678. Recovery will be conditional upon availability of a suitable car carrier operating within industry standards, and in some Remote Areas this may not be possible. If youre already an RACV Member you may also be eligible for a discount on your yearly subscription. Quality service at no extra cost If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. Find the cheapest fuel near you with our arevo app. Keep in mind that administrative fees apply for monthly payments (up to 50c a month thats up to $6 over the year). This correspondence can be addressed to: RACQ Group Member Relations Call 13 11 11 and let us know your name, where youre located and whats gone wrong. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. This Entitlement is for one tow per Breakdown at no charge. (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. 0 Thank you for submitting the form. RACQ will not charge you any merchant fees, credit surcharges or road tolls where it is providing Services in accordance with your Entitlements. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. RACQs Excess Use program is used to identify, monitor and assist those members with roadside assistance who are deemed to have made excessive requests for service. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) Coupon Codes Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. (b)Accommodation up to $1,200 per incident and rental vehicle for up to 6 days, up to $110 per day. But I pull over to check. <>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 280.63 595.276]/Type/Page>> Telephone: +61 3 9790 2883. The transportation of your Eligible Vehicle to another location using a conventional car carrier. A Reasonable Time has been allowed to repair the Eligible Vehicle; or, The Driver has reached or been allowed time to reach the agreed destination once it has been agreed that Vehicle Recovery will be provided; or, The Maximum Entitlements have been reached; or, The Eligible Vehicle is at a place of repair and the Driver has returned Home (Alternative Passenger Transport will be provided to collect the vehicle once it has been repaired); or. Terms and conditions may include: Intellectual property rights Termination clauses Governing law clause DMCA notice clause Limitation of liability Enforceability clause Arbitration clause Confidentiality clause Indemnification clause Alternative Passenger Transport includes economy class air, rail or coach transportation. Mozo snapshot. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB) For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Basically RACV will only cover fuel and towing for bikes/scooters It all depends on your level of acceptable risk. The Service allowances and limits applicable to your Roadside Assistance product as set out in this brochure, including Travel Entitlements. The kilometre limit is different for each plan: Youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. The member will remain a member of RACQ unless Membership is terminated in accordance with the Constitution, or the member ceases to hold an eligible product. The member will have the rights set out in the Constitution for their membership class. A location along the most direct route from a Breakdown site to the Attending RACQ Service Providers Premises. Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. (a)Vehicle Recovery RACQ will arrange and pay for a car carrier to transport the vehicle to your chosen location. I am covered by RACV Total Care, which is supposed to cover breakdowns of "Any vehicle you are driving" to be towed to either an agreed location within a set distance, or to the nearest RACV service center for repair. Professional locksmith services may incur additional fees. RACQ will also arrange alternative transport and accommodation, where necessary, for you and your passengers, as outlined in Option 3. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB) Motorcycles requiring Roadside Assistance may experience delays in some rural areas, depending on the availability of equipment. endobj Any Specialist Equipment and/or additional labour for the Entitlements set out below may result in you incurring additional costs. Buy now Prices valid as of 1 August 2022 and are subject to change. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. 2 D&|aap: r3u
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[V`acJa`/0|i)Ch2&D 1rsh They all use the same roadside assistance number - 13 11 11. If you like Lucy Bel you might find our coupon codes for Intelligent Shop, Acer and 1FITLAB useful. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $330. It should be read alongside your Certificate of Insurance. Roadside assistance for your bicycle or eBike. Any licensed driver using your nominated vehicle can get help. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. Kilometres travelled beyond that limit arent included and youll need to cover the payment. Get up to 20km of metro towing and 5 litres of fuel if youre stranded with an empty tank. If your vehicle is a total loss 27 Recovery actions 27 - Recovery action by us 27 . You can get emergency roadside assistance 24 hours after you purchase your subscription. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB) Roadworthy as defined by relevant Queensland legislation. It has been used 0 times. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB) Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. DEAL . Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. We use cookies and other technologies to understand and improve your browsing experience. Per breakdown it includes: help for common breakdowns, flat batteries, and tyre troubles 20km of metro towing 5 litres of fuel if you're stranded in Victoria with an empty tank. In another major change from a few years ago Total Care now only covers approved benefits up to a total of $2400, stating: You may claim a combination of the following benefits up to $2400 for you and your Travel Party (in total per incident) until the End of the Incident: Choose from three levels of roadside assistance with monthly or annual payment options. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. By using our site, you agree to us collecting this information and to ourPrivacy Charter. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to200km in any direction. Yes, you can. Do you drive more than one car, frequently travel to rural areas, or have a trailer attached to your vehicle? Pay for the service you. startxref Now with no Join Fee. Comprehensive, Third Party, and Motorcycle Insurance Travel Entitlements will only be provided if the Driver is a resident of Australia. Still waiting until cheap Tuesday to fill up with fuel? Service is fast and reliable, day or night, Australia wide. Tow truck arrived at 1432. need by Credit Card *. Total Care For $280 Annually Or $23.83 By The Month Get Deal. Fax: +61 3 9790 3065. You will be responsible for the cost of any replacement, ignition barrels, immobilisers, door locks and door keys. JJz6,+\8Y3r}"jA~[T+3}ejgq. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. 227678. Read More. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) If your Eligible Vehicles battery is flat we will provide a jump start, or when required, supply a RACQ battery for you to purchase, subject to availability. hT]o8+xCnDJ$`IPM L[DeI4%s;,W"(!(*5o2SQ The provision of Alternative Transportation is subject to availability and any terms and conditions imposed by the Service Provider. See criteria for Eligible Vehicles in the Service limitations section above. Out of charge If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. It is your responsibility to inform us of your correct residential address. If you need to be towed further than this, there may be out-of-pocket costs. You can find details in the Terms and Conditions. There is no cost for fitting an RACQ battery to the Eligible Vehicle. The Point Brisbane Hotel is seeking a dedicated Kitchen Steward to be part of a tightly knit, energetic kitchen brigade on a casual . If you break down in a location where RACQ is unable to assist you, RACQ may be able to refer you to a local service provider. Monetary limits apply to individual breakdown benefits. For copies, visit racv.com.au. This site will not function correctly without JavaScript enabled.Please RACV TC , has really looked after me on 3 occasions , one time when on my BMW bike in WA and the 2 others in a 4x4 in WA and NT , accomodation and car hire every time , in Darwin it was the busy season they paid a fair bit above the limit for accomodation . Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. RACQ will also pay for the return air, coach or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired. If your Eligible Vehicle requires specialist towing or has become bogged, RACQ will provide attendance and assist where possible in accordance with your Entitlements where it can be accessed without leaving a Constructed Road/Driveway. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. Kilometres travelled beyond that limit arent included and youll need to cover the payment. Change of Nominated Vehicle: A 72-hour waiting period applies to all Plus Care, Ultra Care and RACQ Ultimate Entitlements including Travel Entitlements for all Drivers (excluding the member where Personal Roadside Assistance applies). If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements up to the limit of the Entitlement (see Reimbursements). 86 0 obj Replace one ignition key for the Eligible Vehicle; or. Membership in RACQ in accordance with RACQs Constitution. Roadside Care is a favourite for metro drivers who like to stay local. Great for people who travel in-and-out of town. RACQ will pay the daily hire rate, stamp duty, GST and tax up to the maximum daily Entitlement value. Following your request to retrieve keys locked in the vehicle, RACQ will not take responsibility for any damage that may occur and will require that a waiver be signed prior to any work commencing. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. 230039 receives commission for each policy sold or renewed. (f)Vehicles being operated solely for commercial use covered by a Business Roadside or Business Plus Care product, subject to the entitlements for that product. 109 0 obj In addition to those costs set out in this brochure, extra costs will be your responsibility. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. With flexible options including annual and monthly payments. Level 2, 550 Princes Highway. Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQs Excess Use program and/or may request that you ensure that your nominated vehicle is placed in sound mechanical and Roadworthy condition. Where Specialist Equipment or excess distance is required, you will be required to pay the additional cost. For copies, visit racv.com.au. Broken down and need help? The analysis included evaluating how a car (and its driver) is insured (whether by market value or agreed value); what inclusions were on offer, such as hire cars or free roadside assistance; and. RACQ Membership is available to individuals and businesses that meet the relevant eligibility criteria. Any costs associated with charging the Electric Vehicle will be at your own expense. Members holding ERA Products will be advised of RACV's intention to make any such changes through the RACVwebsite (racv.com.au), Royal Auto magazine and NRMA, RACV and RACQ). RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) Car Insurance provides cover for damage you may unintentionally cause to peoples properties or vehicles as a result of an accident on the road, as well as other listed events such as theft, vandalism or fire. The Travel Entitlement chosen will be provided up until the End of the Incident. Extra Care has extended towing options that suit those who travel into rural and regional areas. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. RACV's default excess is $250 on international travel insurance, which can be reduced to $100 or $0 in exchange for a higher up-front premium when the policy is purchased. Terms and Conditions for which an ERA Subscription Fee has been paid for the period during which Service For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. 90% of issues are fixed on the spot, so you can get moving again. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB) <> Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. If you have a caravan or trailer, Total Care or Extra Care might suit you they both include a level of assistance if the towing vehicle breaks down. RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB) If you need to be towed further than this, there may be out-of-pocket costs. 6 used Show Deal Total Care for $280 Annually Or $23.83 By The Month Brisbane QLD. you back on the road again. A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. Rental vehicle entitlements will be subject to the availability of a suitable rental vehicle in the local area, and is subject to any conditions or restrictions imposed by the rental company. Administrative fees of 50c a month apply for monthly payments, $6 for the year. In the event of a faulty tyre or wheel, we will attend within your Entitlements to replace it with the Eligible Vehicles spare tyre (provided that tyre is roadworthy). If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. It's where you maintain your rights to exclude users from your app in the event that they abuse your website/app, set out the rules for using your service and note other important details and disclaimers. Use our tool to match the level of breakdown assistance with your needs to find the best package for you. RACQ does not cover Caravans and Trailers that: (a)Are used as a permanent place of residence. Six months later, our son and his family had our car and van in Nambucca Heads. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. For your vehicle to be suitable for a policy with RACV, your vehicle will typically need to be a sedan, wagon, SUV, utility or people carrier or a motorbike. For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. enable JavaScript in your browser. RACV Total Careif you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child). Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Services. Complete Care, Comprehensive, Third Party, and Motorcycle Insurance. Lockouts and flat tyres/batteries RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB) RACV experts debunk ten of the most common petrol myths. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. If you're a Victorian resident looking for a comprehensive level of cover that will allow you to pay your premiums on a month-to-month basis without the burden of any additional costs, then RACV Complete Care Car Insurance might be the perfect fit for you. 230039 receives commission for each policy sold or renewed. SPRINGWOOD QLD 4127. The terms and conditions are used to avoid almost anything other than a recovery on a bitumen road and even then, the towing limits allowed are far in a way insufficient for those of us who travel a long way from home. . Monetary limits apply to individual breakdown benefits. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Explains what insurance products are available and who provides them, the financial services we offer, how were paid and how we handle complaints so you can decide whether or not to choose RACV Insurance. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. Car breakdowns are not only inconvenient, but they can also put your life in danger. Lockout assistance will be provided at RACQs discretion, subject to the availability of specialist locksmith and/or parts. ^Limits and exclusions apply to caravan and trailer assistance, see terms and conditions for more details. Any repairs provided that incur an additional cost, will be at your expense. (a)Accommodation up to $770 per incident; or. 9 out of 10 call outs are fixed on the spot. From that point any repairs are at your discretion and cost. Eligible products for Memberships currently are Roadside Assistance (excluding Fleet Fee for Service), Insurance products (excluding CTP Insurance and Travel Insurance), Lifestyle and RACQ Bank products (excluding Cash PassportTM Platinum Mastercard). PO Box 4 Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB).